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Choose Fun with Confidence on Carnival Cruise Line

If you've booked a cruise on Carnival or will be participating in our Family and Friends 2020 Reunion cruise on August 13, 2020... I'm sure you are wondering one of the following:

  1. What's going to happen?

  2. How will this effect me?

  3. What are my options?

Carnival continues to implement increased monitoring, screening and sanitation protocols to protect the health of our mutual clients (you), their crew and the residents of the destinations that they serve. Carnival Cruise Line’s highest responsibilities include the health and safety of their guests and crew. Since the Coronavirus is a fluid situation, they continue to work closely with public health specialist to screen and implement best practices to protect the health of guest and crew as it pertains to COVID-19 (coronavirus). Their screening and operational protocols have been designed to be flexible so that they can effectively adapt to changes as they occur. They have implemented the following to ensure your safe vacation with them:

  • Enhanced Screening Process - click here to watch video.

  • Increased their Ship Cleaning Standards

  • Increased Sanitation of Terminal Facilities and Buses Providing Transportation

The Enhanced Screening Procedures

Guests meeting the following criteria will be unable to sail:

  • If you have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.

  • If you have been in contact with another person diagnosed with or tested for COVID-19.

If you meet any of these criteria, please contact Carnival as soon as possible at 1-800-CARNIVAL. However, if your trip was booked through Twin Gemini's Travel Agency, please contact us at or call 732-806-1436 prior to sailing date so that we can get you updated info and reschedule your trip.

There are also certain guests that will be subject to additional screening. Please be advised that guests and crew who have visited or traveled through the countries below will receive medical screening and will be required to provide travel documentation and are subject to passport verification:

  • Guests traveling from/through Thailand, Vietnam and Taiwan in the last 20 days.

In addition to our usual procedures, we have implemented the following expanded protocols:

  • All guests must comply with standard pre-boarding health reporting at time of check-in.

  • Additional pre-cruise and in-terminal screenings and questionnaires will be administered, including pre-boarding medical evaluations, as needed.

  • We are taking the temperatures of all guests and crew during embarkation.

  • Medical staff in the terminals to conduct secondary screenings for those with a temperature over 37.8⁰C and as necessary based on travel history.

  • Crew members are also subject to additional screening measures prior to boarding.

Additional Tips for Healthy Cruising, According to CDC Guidelines - Click here to see video

  • Wash your hands thoroughly with soap and water frequently, especially after using the restroom, before eating and after blowing your nose, coughing or sneezing.

  • Utilize the hand sanitizing stations throughout the ship.

  • Also wash your hands after touching things frequently handled by others, like casino chips and hand rails. And do the same while on shore excursions.

  • Keep your hands away from your face.

  • Cough or sneeze into your elbow.

  • Avoid shaking hands.

Now that we've talked about some ways that Carnival is working towards ensuring your vacation with them is both safe and fun, lets talk about how this will impact you in case you decide to not cruise. Due to the current situation with COVID-19 Carnival has relaxed their cancellation policy to provide flexibility should you wish to reschedule your vacation, as well as incentives should you wish to proceed. The following is new and applies only to guest who booked on or before March 10, 2020 and who will be sailing between June 1, 2020 thru September 30, 2020.

Guests who choose to keep their booking, as currently scheduled will receive the following onboard credit (OBC) amount:

  • US$50, per cabin, for 2 – 5 day sailings

  • US$100, per cabin, for 6 day sailings and longer

If you choose to sail , the credit will automatically be applied to your Sail & Sign account.

You may also cancel up to 30 days prior to your scheduled departure date. Any cancellation charges will be held as a future cruise credit (FCC) to be redeemed on a cruise within one year of the original sailing.

Twin Gemini's Travel Agency highly recommends talking to your doctor prior traveling if you have concerns about your health or age. For more information, please contact us at or email our cruise specialist at Although travel insurance and passports are not required for cruising, they are both highly recommended. If you are interested in purchasing travel insurance or would like a quote click here.

As always, we look forward to working with you and keeping you up to date on travel tips, destinations and updates. Don't forget to subscribe to our blog and get notified when something new is published at

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